Website Returns Policy

We do accept goods back at the Philip kingsley.com website provided that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.

All our products come with a 7 day money back guarantee. If there is any reason whatsoever that you are not totally satisfied with your purchase just return it to us within the 7 days for a full refund, excluding post and packing or exchange. Your refund will be given in the currency your transaction was made in. This does not affect your statutory rights.

Unfortunately, for reasons of hygiene, we cannot replace goods if the seals have been broken, unless they are faulty.
When returning items to us, please ensure that you include a brief note explaining your concerns. You must also include your name, order Number and the reason for the return.

*Please note that all orders must be returned to us within 7 days of purchase.
If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:

Returns Dept.

Philip Kingsley Trichological Clinic
16 East 52nd Street
New York
NY 10022
Attention Website returns dept