OUR TERMS
Terms & Conditions
90-Day Money Back Guarantee
We want you to be satisfied with your purchase and stand by the quality of our products. If you are unhappy with your purchase, please contact our Customer Service team on [email protected] or +44 (0)207 237 7100 within 90 days of receiving your order.
You will just need to explain your reason for no longer wanting the product, or why you feel it is not working for you. We will always try to find an alternative product for you to use that may be better suited to your needs. If we are unable to find you a suitable alternative, we will happily refund your order within 90 days. Philip Kingsley reserves the right to reject any return requests if we believe there to have been an abuse of the promotion. Money will be refunded back into your account within 14 working days of receipt of returned product. Philip Kingsley is unable to extend this past 90 days and are unable to help with orders not placed on philipkingsley.co.uk or philipkingsley.com.
Our Money Back Guarantee does not apply to orders placed through our London Clinic, prescribed Clinical products or products purchased as part of a subscription plan.
Free Delivery for UK Mainland
Free UK Standard Delivery on all orders for UK Mainland postcodes. Excludes Highlands and Islands. Postcodes listed here are not included in the Free UK Standard Delivery: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31,AB33-38,AB45,AB52-56,FK17-21, BT, IM, TR21-25, GY and JE. Does not apply to orders that contain dangerous goods which must be delivered with ParcelForce Next Day Delivery method, charged at £5.95.
User Generated Content
By responding #YesPhilipKingsley you agree to the following:
- You grant Philip Kingsley Products Limited and its associated entities including but not limited to Trichological Clinic Limited (The) and The Philip Kingsley Trichological Centre of NY, Ltd (collectively “Philip Kingsley”) a royalty-free, perpetual, worldwide, irrevocable, non-exclusive, transferable licence to use your social media photograph(s), images and / or video(s) together with your social media handle, social media username and your caption you may have included in your content and in relation to which you have responded #YesPhilipKingsley (“User Content”) in any media, including but not limited to on philipkingsley.co.uk, in any of Philip Kingsley Clinics and/or on any of Philip Kingsley’s platforms or Philip Kingsley’s online and offline retailer, stockist and distributor platforms (including but not limited to Instagram, Facebook and Twitter) for Philip Kingsley’s and/or its wholesale and/or franchise partners marketing and/or their advertising both in print and digital form. If the User Content includes any identifying information, you also grant Philip Kingsley the right to use such information including your social media username, name, image, likeness or other identifying information in conjunction with any use of your User Content.
- Philip Kingsley may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and / or regulatory reasons in any manner in its sole discretion, with no obligation to you whatsoever.
- You hereby represent and warrant that (i) you own all rights in the User Content;(ii) you have permission from any person(s) appearing in the User Content to grant the rights herein; (iii) you and all other person(s) appearing in the User Content are 18 years or older; (iv) nothing in the User Content is inappropriate or defamatory, and (v) Philip Kingsley’s use of your User Content will not violate the rights of any third party or any law. Philip Kingsley has the right to disclose your identity to any third party who claims that the User Content infringes their rights.
- You also warrant that your User Content is accurate and truthful and does not include false or misleading statements, claims, depictions and / or that it does not misleadingly exaggerate the effect any Philip Kingsley product(s) are capable of achieving (whether through pre-production techniques (including hair extensions etc) or post-production techniques (including filtering, retouching or editing etc).
- You consent to Philip Kingsley Products Limited’s collection of any personal information you provide, and Philip Kingsley Products Limited’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be shared with associated entities and third parties acting on behalf of Philip Kingsley including but not limited to Trichological Clinic Limited (The). In addition, your personal information may be transferred to or accessible from outside the EEA, and may be shared with associated entities and third parties acting on behalf of Philip Kingsley including but not limited to The Philip Kingsley Trichological Centre of NY, Ltd. By posting User Content that includes personal information together with #YesPhilipKingsley or otherwise providing Philip Kingsley with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, Philip Kingsley Products Privacy Policy, and applicable data protection laws and regulations.
- You hereby waive any moral rights in the User Content to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
- You hereby release and discharge Philip Kingsley from all and any obligation to pay you for any use of your User Content and for any of the intellectual property rights contained therein in connection with the uses described above.
- You hereby agree to release, discharge, defend, indemnify and hold harmless Philip Kingsley and its employees, contractors, sponsors or any other person acting on Philip Kingsley’s behalf from all claims, causes of action, proceedings, penalties, fines, losses, damages, fees, costs, expenses or other liabilities of whatever nature, including settlements costs, and reasonable attorney fee, courts costs, and other expenses, arising out or in connection with: (i) use by Philip Kingsley and / or its designees of your User Content; (ii) your breach of any terms of these Terms and Conditions; (iii) any breach of your representations and warranties set forth herein; and (iv) your violation of the rights of any third party or any law.
- You hereby accept that Philip Kingsley may reject and / or remove your User Content for any reason.
- Should you change your mind about sharing your User Content you must delete your caption / comment which includes #YesPhilipKingsley and send an email to [email protected] stating that you wish to opt out from the sharing of your User Content.
- Philip Kingsley Products Limited reserves the right to alter these Terms and Conditions without warning.
Special Offers & Promotions
- Free Delivery on all US Orders Over $50
Valid on US orders only. Only applicable for website orders and does not apply to clinic transactions.
- Welcome Offer Discount Code
No cash equivalent; subject to availability; cannot be used in conjunction with any other offers; only applicable on your first purchase. Excludes already discounted kits and gift sets. Offer does not apply to delivery fees.
- Lorna Luxe Virtual and Clinic Consultations Discount Code
The discount code ‘LornaLuxe’ is applicable when quoted on booking a virtual or Clinic Consultation with Philip Kingsley Trichological Clinic London or New York upon your first visit. 15% discount will be applied to the total bill excluding Clinic prescription drops, Blood tests and P&P.
- Tinx Virtual and Clinic Consultations Discount Code
The discount code ‘TINX15’ is applicable when quoted on booking a virtual or Clinic Consultation with Philip Kingsley Trichological Clinic New York upon your first visit. 15% discount will be applied to the total bill excluding Clinic prescription drops, Blood tests and P&P.
- Emma Guns Virtual and Clinic Consultations Discount Code
The discount code ‘EMMAGUNS15’ is applicable when quoted on booking a virtual or Clinic Consultation with Philip Kingsley Trichological Clinic London or New York upon your first visit. 15% discount will be applied to the total bill excluding Clinic prescription drops, Blood tests and P&P.
- Philip Kingsley Trichological Clinic Virtual Consultations
Introductory offer on your first Virutal Consultation with a Trichologist when using our new Philip Kingsley Trichological Clinic Hair Loss Service. Offer valid for a limited time only. No cash equivalent; cannot be used in conjunction with any other offers. Only available on hairloss.philipkingsley.co.uk. No promotional code needed. We reserve the right to end this offer without prior notice. Introductory offer only applied to the consultation fee and does not apply to products or services recommended following your appointment.
- Free Flaky Scalp Conditioner UK
Offer valid from 1st February 2023 for a limited time only. The offer has no cash equivalent. Offer is valid on www.philipkingsley.co.uk only. Only valid when using code CLEANSE at checkout for orders that contain a Flaky/Itchy Scalp Anti-Dandruff Shampoo 250ml or larger. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.
- Free Flaky Scalp Conditioner US
Offer valid from 1st February 2023 for a limited time only. The offer has no cash equivalent. Offer is valid on www.philipkingsley.com only. Only valid when using code CLEANSES at checkout for orders that contain a Flaky Scalp Cleansing Shampoo 250ml or larger. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice."
- Free Spring Break Bundle when you spend $60
Offer valid from 1st March 2023 until 31st March 2023. The offer has no cash equivalent and cannot be used in conjunction with any other offers. Offer is valid on www.philipkingsley.com. Only valid when using code SPRINGBREAK at checkout for orders over $60. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.
- Free Volume & Hydration Trio when you spend £50
Offer valid from 1st March 2023 until 31st March 2023. The offer has no cash equivalent and cannot be used in conjunction with any other offers. Offer is valid on www.philipkingsley.co.uk only. Only valid when using code VOLUME at checkout for orders over £50. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.
- Elasticizer First Time Customer Discount Code
Offer valid for a limited time only. 20% off only applies to your first purchase of any full size Elasticizer or Elasticizer Extreme (sizes 150ml, 500ml and 1000ml). This offer has no cash equivalent and cannot be used in conjunction with any other offer. Offer only valid when you apply code at checkout on philipkingsley.co.uk or philipkingsley.com. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.
Clinic Gift Cards
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Philip Kingsley Trichological Clinic London
Gift Cards Terms & Conditions: Redeemable at the Philip Kingsley Trichological Clinic London only.
Non-refundable.
Gift Cards expire 18 months from the date of purchase. -
Philip Kingsley Trichological Clinic London.
Treatment Course Terms & Conditions: Redeemable at the Philip Kingsley Trichological Clinic London only.
Cannot be exchanged. Non-transferable.