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OUR TERMS

Terms & Conditions

Terms of Website Use

Neither Philip Kingsley Products Limited and/or the Trichological Clinic limited, as well as directors of any and all companies associated directly or indirectly with this website, will be responsible for any damage caused during the use or misuse of the website or from any information contained therein. All material and information presented by the Philip Kingsley Products website is intended to be used for informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on this website. The Philip Kingsley Products website is owned and operated by Philip Kingsley Products Limited. Our address is 54 Green Street London W1K 6RU. Visiting and or placing an order for goods on the Philip Kingsley Products website indicates your acceptance of our terms and conditions. All communication to you from the Philip Kingsley Products website will be addressed to your email address as supplied when you place or attempt to place an order. If you do not receive a confirmation email after placing an order please contact us immediately.

Philip Kingsley Products Limited will not be responsible if you should fail to receive emails sent to the email address you provide when you attempt to place an order. When you place an order you will receive an email from us confirming receipt of your order. Please check that all details are correct. If they are not, please contact us immediately. Whilst all items are offered for sale in good faith, occasionally for reasons beyond our control we may not be able to fulfill your order. Therefore, a sale agreement will only exist between yourself and Philip Kingsley Products limited when you receive an email confirming your order has been accepted. In accordance with Consumer Protection regulations relating to distance selling you may cancel your order up to 7 days from the day after you receive your goods.

Philip Kingsley Products Limited will be happy to accept the return of unopened saleable goods if so required. See our Returns Policy for full details. You undertake not to use the website in any way that causes, or is likely to cause, the site or access to the site to be interrupted, damaged, or impaired in any way. You must not use the site for any purpose that could damage the name of Philip Kingsley Products Limited or any associated company or business or director or any goodwill attached to same.

You must not use the website for criminal, fraudulent or illegal activity (including breaches of copyright, trademarks, patents and/or privacy) or in any manner which would cause harm or distress to any third party. All payments must be with your own credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities.

Any enquiries rising from the above may be directed to:

[email protected]

This website and all of its content is protected by UK and International Copyright law. Permission is granted to electronically copy and print only those areas of the site so required in the process of using the site as a shopping resource. Copying, modifying, or distributing any part or content of the site for any other reason, without prior written permission from Philip Kingsley Products Limited, is expressly prohibited.

Neither Philip Kingsley Products Limited or any associated company, including directors and staff, will be responsible for any damage caused during the use or misuse of the website or from any information contained therein. All material and information presented by the Philip Kingsley Products website is intended to be used for educational or informational purposes only.

The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made at philipkingsley.co.uk and philipkingsley.com The Philip Kingsley Products website is a shopping resource site operated by Philip Kingsley Products Limited.

This site is provided on an "as is" basis and Philip Kingsley Products Limited or any associated parties make no express or implied warranties of any kind relating to the service, products or information provided. Whilst every effort is made to maintain correct and current information on the site, typographical or omission errors may occur in prices, descriptive copy or photography. Philip Kingsley Products Limited reserves the right to correct these errors or withdraw the offer and change or modify any content or terms and conditions at any time.

These conditions do not affect your statutory rights.

Philip Kingsley Products Limited
54 Green Street
London
W1K6RU

Company Number: 2834292
VAT Number: 830515261

 

IMPORTANT: This Terms of Use policy and Refund & Returns policy does not apply to our London Clinic and Philip Kingsley Trichological Services purchases made through hairloss.philipkingsley.co.uk. For full Terms of Use and our Returns Policy for Philip Kingsley Trichological Services please see: https://hairloss.philipkingsley.co.uk/hair-loss-terms-of-sale 

Refer a Friend Scheme - Run By Mention Me: UK Only

This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me.

  • Referrer Rewards
    The Referrer is offered a reward for each friend who orders for the first time and buys at least one full sized item.
  • Referrer rewards are only applicabale on the customers next purchase.
    The Referrer will not be offered a reward if the friend they have referred has previously purchased from Philip Kingsley.
  • This offer can be shared for 6 months from the date of acceptance by the Referrer.
  • For the referral to qualify for the reward the referred friend must be a new customer to Philip Kingsley and over the age of 18 and the Referred friend must meet the conditions of their reward.
  • There is no requirement for the referrer to be an existing Philip Kingsley customer.
  • In order to share this offer the referrer must be over the age of 18.
  • Rewards will be cumulative and so if multiple qualifying referrals are made to Philip Kingsley, multiple rewards will be delivered to the referrer, subject to a limit. A Referrer may not earn more than 4 within last month or 1500 GBP of reward value within last 12 months. A Referrer should not expect their referred friends to be given rewards automatically if they are referring more frequently than 4 friends within a month.
  • Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled
  • The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  • Rewards will be valid for 6 months from the date earned by the referrer.
  • Referral rewards cannot be combined with other discount codes in a single order.
  • Philip Kingsley reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Philip Kingsley reserves the right to vary any and all elements of this offer at any time without notice.
  • No cash equivalent.
  • Whilst stocks last.


Referred Friend Rewards

  • The Referred Friend is offered a reward when they place their first order, which must contain at least one full sized item. Full size items include products sized 150ml or over for Shampoo and Conditioners and 75ml and over for styling products)
  • The Referred Friend will not be offered a reward if they have previously purchased from Philip Kingsley.
  • The reward is valid for 7 days from the point of issue to the referred friend.
  • To qualify for the reward, the Referred Friend must be a new customer to Philip Kingsley and over the age of 18.
  • Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  • The Referred Friend reward cannot be claimed by the same person making the referral
  • Referred Friend rewards cannot be combined with other discount codes in a single order.
  • No cash equivalent.
  • Whilst stocks last.
  • Cannot be used in conjuction with any promotions

90-Day Money Back Guarantee

We want you to be satisfied with your purchase and stand by the quality of our products. If you are unhappy with your purchase, please contact our Customer Service team on [email protected] or +44 (0)207 237 7100 within 90 days of receiving your order.

You will just need to explain your reason for no longer wanting the product, or why you feel it is not working for you. We will always try to find an alternative product for you to use that may be better suited to your needs. If we are unable to find you a suitable alternative, we will happily refund your order within 90 days. Philip Kingsley reserves the right to reject any return requests if we believe there to have been an abuse of the promotion. Money will be refunded back into your account within 14 working days of receipt of returned product. Philip Kingsley is unable to extend this past 90 days and are unable to help with orders not placed on philipkingsley.co.uk or philipkingsley.com.

Our Money Back Guarantee does not apply to orders placed through our London Clinic, New York Clinic, prescribed Clinical products or products purchased as part of a subscription plan.

Free Delivery for UK Mainland

Free UK Standard Delivery on all orders for UK Mainland postcodes. Excludes Highlands and Islands. Postcodes listed here are not included in the Free UK Standard Delivery: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31,AB33-38,AB45,AB52-56,FK17-21, BT, IM, TR21-25, GY and JE. Does not apply to orders that contain dangerous goods which must be delivered with ParcelForce Next Day Delivery method, charged at £5.95.

User Generated Content

By responding #YesPhilipKingsley you agree to the following:

  1. You grant Philip Kingsley Products Limited and its associated entities including but not limited to Trichological Clinic Limited (The) and The Philip Kingsley Trichological Centre of NY, Ltd (collectively “Philip Kingsley”) a royalty-free, perpetual, worldwide, irrevocable, non-exclusive, transferable licence to use your social media photograph(s), images and / or video(s) together with your social media handle, social media username and your caption you may have included in your content and in relation to which you have responded #YesPhilipKingsley (“User Content”) in any media, including but not limited to on philipkingsley.co.uk, in any of Philip Kingsley Clinics and/or on any of Philip Kingsley’s platforms or Philip Kingsley’s online and offline retailer, stockist and distributor platforms (including but not limited to Instagram, Facebook and Twitter) for Philip Kingsley’s and/or its wholesale and/or franchise partners marketing and/or their advertising both in print and digital form. If the User Content includes any identifying information, you also grant Philip Kingsley the right to use such information including your social media username, name, image, likeness or other identifying information in conjunction with any use of your User Content.
  2. Philip Kingsley may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and / or regulatory reasons in any manner in its sole discretion, with no obligation to you whatsoever.
  3. You hereby represent and warrant that (i) you own all rights in the User Content;(ii) you have permission from any person(s) appearing in the User Content to grant the rights herein; (iii) you and all other person(s) appearing in the User Content are 18 years or older; (iv) nothing in the User Content is inappropriate or defamatory, and (v) Philip Kingsley’s use of your User Content will not violate the rights of any third party or any law. Philip Kingsley has the right to disclose your identity to any third party who claims that the User Content infringes their rights.
  4. You also warrant that your User Content is accurate and truthful and does not include false or misleading statements, claims, depictions and / or that it does not misleadingly exaggerate the effect any Philip Kingsley product(s) are capable of achieving (whether through pre-production techniques (including hair extensions etc) or post-production techniques (including filtering, retouching or editing etc).
  5. You consent to Philip Kingsley Products Limited’s collection of any personal information you provide, and Philip Kingsley Products Limited’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be shared with associated entities and third parties acting on behalf of Philip Kingsley including but not limited to Trichological Clinic Limited (The). In addition, your personal information may be transferred to or accessible from outside the EEA, and may be shared with associated entities and third parties acting on behalf of Philip Kingsley including but not limited to The Philip Kingsley Trichological Centre of NY, Ltd. By posting User Content that includes personal information together with #YesPhilipKingsley or otherwise providing Philip Kingsley with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, Philip Kingsley Products Privacy Policy, and applicable data protection laws and regulations.
  6. You hereby waive any moral rights in the User Content to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
  7. You hereby release and discharge Philip Kingsley from all and any obligation to pay you for any use of your User Content and for any of the intellectual property rights contained therein in connection with the uses described above.
  8. You hereby agree to release, discharge, defend, indemnify and hold harmless Philip Kingsley and its employees, contractors, sponsors or any other person acting on Philip Kingsley’s behalf from all claims, causes of action, proceedings, penalties, fines, losses, damages, fees, costs, expenses or other liabilities of whatever nature, including settlements costs, and reasonable attorney fee, courts costs, and other expenses, arising out or in connection with: (i) use by Philip Kingsley and / or its designees of your User Content; (ii) your breach of any terms of these Terms and Conditions; (iii) any breach of your representations and warranties set forth herein; and (iv) your violation of the rights of any third party or any law.
  9. You hereby accept that Philip Kingsley may reject and / or remove your User Content for any reason.
  10. Should you change your mind about sharing your User Content you must delete your caption / comment which includes #YesPhilipKingsley and send an email to [email protected] stating that you wish to opt out from the sharing of your User Content.
  11. Philip Kingsley Products Limited reserves the right to alter these Terms and Conditions without warning.

Subscribe & Save

Subscribe & Save during promotional periods

During the year we will run seasonal sales and promotional offers. Unless otherwise specified during the promotional event, these offers or discounts will not be applicable to any new or existing subscriptions. 

Subscriptions are not available on any discounted kits and gift sets and cannot be purchased in conjunction with any other offers. Subscriptions cannot be purchased using a gift card.

20% off your first subscription

‘20% off your first subscription order’ offer is available to new subscription customers only. The discount will apply to your subscription automatically at checkout. This offer cannot be used in conjunction with any other discount or offer.

Subscribe & Save Terms and Conditions

Subscription products will ship automatically until you cancel your subscription. By placing a subscription order you are authorising Philip Kingsley Ltd to charge your card for future orders at the frequency and quantity you select at the time of placing your order. You can amend the frequency of your deliveries , pause or cancel your subscription any time by logging into your account.

Subscription Delivery & Restricted Products

Due to international shipping restrictions, we cannot ship subscriptions for the below restricted products Internationally or to Isle of Man, Jersey and Guernsey. 

  • Tricho 7 100ml
  • Finishing Touch Strong Hold Hairspray 125ml
  • One More Day Dry Shampoo 100ml
  • Finishing Touch Flexible Hold Mist 200ml
  • One More Day Dry Shampoo 200ml
  • Flaky Itchy Dry Shampoo 200ml
  • One More Day Dry Shampoo 50ml
  • Finishing Touch 100ml
  • Stimulating Daily Scalp Toner 250ml and 75ml


Click  here for more information on delivery fees, countries and shipping lead times.

Special Offers & Promotions

  • Royal Marsden Cancer Charity Donation – 4th June

On 4th June 2024, turnover (excluding VAT) from Philip Kingsley Products Ltd products sold online via the Philip Kingsley website in the UK (www.philipkingsley.co.uk) and products sold in The Trichological Clinic Ltd will be donated to Royal Marsden Cancer Campaign Trading Company Limited in support of The Royal Marsden Cancer Charity (registered charity number 1095197). The Royal Marsden Cancer Charity does not endorse and is not in any way responsible, and has no legal liability, in respect of this product, its content and the activities or views of Philip Kingsley Products Ltd or The Trichological Clinic Ltd.

  • Free Mask Duo

Offer valid from 4th June 2024 until 30th June 2024. The offer has no cash equivalent and cannot be used in conjunction with any other offers. Offer is valid on www.philipkingsley.co.uk and www.philipkingsley.com. Only valid when using code MASK / MASKS at checkout for orders over £70 / $80. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.

  • Free Delivery on all US Orders Over $50

Valid on US orders only. Only applicable for website orders and does not apply to clinic transactions.  

  • Welcome Offer Discount Code

No cash equivalent; subject to availability; cannot be used in conjunction with any other offers; only applicable on your first purchase. Excludes already discounted kits and gift sets. Offer does not apply to delivery fees.

  • 20% off your first Elasticizer

No cash equivalent; subject to availability; cannot be used in conjunction with any other offers; only applicable on your first purchase of Elasticizer 150ml or larger on original & extreme only. Offer does not apply to delivery fees. Only applicable when using the code you've been emailed. 

  • Free Flaky Conditioner UK

Offer valid from 15th January 2024 for a limited time only. The offer has no cash equivalent. Offer is valid on www.philipkingsley.co.uk only. Only valid when using code SOOTHE at checkout for orders that contain £50 or more of products from the Flaky Itchy range, https://www.philipkingsley.co.uk/concern/scalp-problems.html. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.

  • Free Flaky Conditioner US

Offer valid from 15th January 2024 for a limited time only. The offer has no cash equivalent. Offer is valid on www.philipkingsley.com only. Only valid when using code CALM at checkout for orders that contain $50 or more of products from the Flaky Scalp range, https://www.philipkingsley.com/concern/scalp-problems.html. Offer does not apply to delivery fees. We reserve the right to end this offer without prior notice.

Gift Cards

Clinic Gift Cards

  • Philip Kingsley Trichological Clinic London
    Gift Cards Terms & Conditions: Redeemable at the Philip Kingsley Trichological Clinic London only.
    Non-refundable.
    Gift Cards expire 18 months from the date of purchase.

  • Philip Kingsley Trichological Clinic London.
    Treatment Course Terms & Conditions: Redeemable at the Philip Kingsley Trichological Clinic London only.
    Cannot be exchanged. Non-transferable.

Website E-Gift Cards Terms & Conditions

  • By purchasing, redeeming, or using an e-gift card, you agree to be bound by these terms and conditions. E-Gift Cards can be redeemed for eligible products on philipkingsley.co.uk and philipkingsley.com only. If you are using a gift card with a $ value, it can only be used on philipkingsley.com and a gift card with a £ value can only be used on philipkingsley.co.uk. E-Gift Cards cannot be used to purchase other gift cards. E-Gift Cards will expire 365 days after the date of purchase, any monetary value remaining on the gift card after that date will expire and cannot be refunded, exchanged or extended. E-Gift Cards are non-transferable and may not be resold, exchanged, or redeemed for cash. Multiple E-Gift Cards cannot be used for a single transaction, only one e-gift card can be used against an order. The purchase of E-Gift Cards cannot be combined with other promotions or discounts. We reserve the right to refuse, cancel, or hold for review any E-Gift Card order for suspected fraud, improper issuance, or other violations of these terms.