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Frequently Asked Questions

Our Customer Care team are happy to help you with your query, but we hope these FAQ's will help you quickly find the answer you're looking for. 

If not, simple get it touch using the 'Contact Us' button in the bottom corner of the screen or email us using the button below. 

If you have purchased a Philip Kingsley product through one of our online retailers or authorised stockists, we recommend reaching out to them directly for assistance. We are unable to issue refunds or replacements for products which are not purchased on or


The most common reason a promotional code isn't working is because it is not valid with any other offers or promotions. 

You can find the terms and conditions of our promotions here

For any other issues, please contact us on one of the methods above. 

As a company, Philip Kingsley is and always has been cruelty free. We are against animal testing and as such when we formulate any new products, we require the raw material/ingredient suppliers to provide safety information which is based on scientifically and legally accepted alternative testing methods, which meet all international safety standards and regulations. Philip Kingsley Products pride themselves on using high quality highly efficacious ingredients with well-established safety records and we are compliant with the EU legislations regarding animal testing.

Yes, all over our product bottles are made from 100% renewable and recyclable bioplastic.

You can find out more about our packaging and how we're showing love to both your hair and the planet here.

Each of our product pages now have a 'How To Guide' to take you through the best application tips to get the most out of your products. Simply find the product on our website and scroll until you find this section of the product page.

If you have any further questions about your products don't hesitate to contact us using the methods above.

You can try our Hair Quiz to find the right product for your hair, or contact one of our online hair consultants.